Privacy Policy – Playtime Link Online Casino PH

1. Introduction

Playtime Link ("we", "us", or "our") is committed to protecting the privacy of all registered players and visitors on our platform. This Privacy Policy describes how we collect, use, store, and share personal information when you access or use the Playtime Link website and its associated services.

This policy applies to all users of the platform located in the Philippines, and is written in plain, straightforward English so it is easy to follow. By creating an account or continuing to use Playtime Link, you agree to the practices described in this policy.

2. Information We Collect

We collect personal information in a few different ways — directly from you when you register or interact with the platform, automatically as you use our services, and through identity verification processes.

Information you provide directly:

• Full name, date of birth, and contact details (email address and mobile number)
• Residential address in the Philippines
• Login credentials (username and encrypted password)
• Government-issued ID documents submitted during KYC verification (e.g., Philippine passport, SSS card, driver's licence)
• Payment information — such as your preferred local e-wallet or bank account details used for deposits and withdrawals in PHP

Information collected automatically:

• Device information (type, operating system, browser version)
• IP address and general location data
• Session activity, including pages visited, games played, and time spent on the platform
• Transaction records, including deposit and withdrawal history
• Cookie and tracking data (see Section 7 for more on cookies)

3. Why We Collect Your Data

Every piece of information we collect serves a specific purpose. We do not gather data out of habit or without reason. Here is how your personal information is actually used:

4. Sharing Your Information

Playtime Link does not sell your personal data. We do not share it with advertisers or external marketing companies. However, there are limited situations where your data may be shared with third parties:

• Payment processors: When you deposit or withdraw funds through Philippine bank transfer or local e-wallets, your transaction details are shared only to the extent necessary to complete that specific payment.
• Identity verification providers: During the KYC process, your submitted documents may be processed by a trusted verification service operating under strict data handling standards.
• Legal obligations: If required by Philippine law, a court order, or a legitimate regulatory request, we may be obligated to disclose certain information to the relevant authority.
• Platform security: In cases involving suspected fraud or account abuse, relevant data may be reviewed internally by our security team.

In all cases, data sharing is limited to what is strictly necessary for the stated purpose.

5. How We Protect Your Data

Security is not an afterthought here. We implement several layers of protection to keep your personal information safe:

• All data transmitted between your browser or mobile device and our servers is encrypted using SSL/TLS technology.
• Passwords are stored in hashed form — not as plain text. Our internal team cannot read your password.
• OTP (one-time password) verification is used for sensitive account actions, including login from new devices and transaction approvals.
• Access to personal data within our systems is restricted to authorised staff only, on a need-to-know basis.
• We conduct regular security reviews of our infrastructure and update our practices as threats evolve.

6. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterwards, in line with standard record-keeping practices for online gaming platforms.

Specific data types may be retained for defined periods based on their nature. For example, transaction records and identity documents may be kept for a longer period to support dispute resolution or compliance-related review requests. When data is no longer needed, it is securely deleted or anonymised.

If you close your account, we will begin the process of removing your personal data from active systems, though some records may need to be retained for a limited time as described above.

7. Cookies and Tracking

Playtime Link uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience over time.

The types of cookies we use include:

• Essential cookies: Required for core functionality such as keeping you logged in during a session and securing your account activity.
• Functional cookies: Remember your preferences (such as language or display settings) so you do not have to reset them every visit.
• Analytics cookies: Help us understand how players use the platform so we can improve navigation, performance, and game offerings.

You can manage or block cookies through your browser settings at any time. Disabling essential cookies may affect how the platform functions.

8. Your Data Rights

As a Playtime Link player, you have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to update or correct any inaccurate data in your account.
• Deletion: Request that we delete your personal data, subject to any retention obligations that may apply.
• Restriction: Ask us to limit how your data is processed in certain circumstances.
• Objection: Object to specific uses of your data where those uses are not strictly necessary for service delivery.

To exercise any of these rights, contact our support team at [email protected]. We will respond to your request within a reasonable timeframe.

9. Players Under 21

Playtime Link is strictly for players who are 21 years of age or older. We do not knowingly collect personal information from individuals under this age. If we discover that a player under 21 has registered, their account will be closed and any funds will be handled in accordance with our Terms and Conditions.

If you believe a minor has created an account using your details or others, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable standards. When we do, we will update the date at the top of this page.

We encourage you to review this page occasionally so you stay informed. Continued use of the platform after a policy update means you accept the revised terms.

11. Contact Us

If you have any questions, concerns, or requests related to your privacy or this policy, our support team is ready to help. You can also visit our FAQ page for answers to common questions.